Refund policy
Our nail wraps are a sealed hygiene product applied directly to your nails.
Your first order: happiness guarantee. First time trying us? Go ahead and apply a set. If it’s your first order and you don’t love it, email support@5minutesalon.com within 30 days of delivery with your order number and we’ll refund you, even if it’s been opened. This is our own promise to first-time customers, on top of your legal rights below.
Changed your mind (all orders). You can cancel an online order within 14 days of delivery. Because our wraps are a hygiene product, change-of-mind returns are only accepted if the wraps are unused, with the protective film still in place on each sheet. Once the film has been peeled or the wraps applied, we cannot accept a change-of-mind return, as used cosmetic products cannot be resold. Email us within 14 days and we’ll share return details.
Faulty, damaged, or wrong item (all orders). If anything arrives faulty, damaged, or not what you ordered, contact us within 30 days and we’ll replace it or refund you in full, including return postage, opened or not.
Refunds go to your original payment method, normally within 5 to 10 business days of approval. Nothing here affects your statutory consumer rights.
5 Minute Salon is a trading name of Birkley LTD. Questions? support@5minutesalon.com
